Privacy Policy

1. Who We Are

DCS Event Services (“we”, “us”, “our”) is a logistics company specialising in event, exhibition and career fair freight. We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you use our website or engage our services. Our website address is www.dcseventservices.co.uk.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identity data — your name, job title, and company name
• Contact data — email address, telephone number, and postal address
• Transaction data — details of services you have purchased or enquired about
• Technical data — IP address, browser type and version, time zone, browser plug-in types, operating system
• Usage data — information about how you use our website and services
• Marketing and communications data — your preferences in receiving marketing from us

3. How We Collect Your Data

We collect data through the following methods:

• Direct interactions — when you complete a contact or quote form, email us, or call us
• Automated technologies — cookies and similar tracking technologies when you browse our website
• Third parties — analytics providers such as Google Analytics

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To deliver and manage the services you have engaged us to provide
• To manage our relationship with you, including sending service-related communications
• To send marketing communications where you have consented or where we have a legitimate interest
• To improve our website and services using aggregated analytics data
• To comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — where processing is necessary to perform a contract with you or take steps prior to entering a contract
• Legitimate interests — where we have a legitimate business reason to process your data and this is not overridden by your rights
• Legal obligation — where we are required to process data to comply with the law
• Consent — where you have given us clear consent to process your data for a specific purpose

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Service providers who assist us in operating our business (e.g. IT systems, email platforms)
• Professional advisers such as accountants, lawyers and insurers
• HMRC and other regulatory authorities where required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In most cases, client data is retained for 7 years following the conclusion of our business relationship.

8. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (“right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. For full details of the cookies we use, please see our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us