Terms & Conditions

1. Introduction

These terms and conditions govern your use of DCS Event Services’ website and the provision of our logistics services. By engaging our services or using our website, you accept these terms in full. If you do not agree with any part of these terms, please do not use our services.

DCS Event Services is a UK-based logistics company. References to “we”, “us” or “our” refer to DCS Event Services.

2. Services

DCS Event Services provides event logistics, exhibition freight, career fair logistics, courier services, and storage solutions. The specific scope of services for each engagement will be agreed in writing prior to commencement.

We reserve the right to refuse any booking or service request at our discretion.

3. Quotations and Pricing

All quotations are provided in writing and are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the information provided at the time of request. Any changes to the scope, volume, timing, or nature of the service may result in revised pricing.

VAT is applicable at the prevailing rate on all services unless otherwise stated.

4. Booking Confirmation

A booking is only confirmed once we have provided written confirmation. Verbal agreements do not constitute a confirmed booking. We reserve the right to decline any booking prior to written confirmation being issued.

5. Payment Terms

Unless otherwise agreed in writing, payment terms are 30 days from the date of invoice. We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

For new clients or one-off engagements, we may require payment in advance or a deposit prior to confirming a booking.

6. Cancellations

Cancellations must be made in writing. The following cancellation charges apply unless otherwise agreed:

• More than 14 days before the service date — no charge
• 7–14 days before the service date — 50% of the quoted fee
• Less than 7 days before the service date — 100% of the quoted fee

We reserve the right to apply different cancellation terms for large or complex bookings, which will be stated in the quotation.

7. Liability

We take the utmost care with all goods entrusted to us. However, our liability for loss or damage to goods in transit is limited to the declared value of the goods, subject to a maximum of £50,000 per consignment unless additional insurance has been arranged and confirmed in writing.

We are not liable for losses resulting from delays caused by circumstances beyond our reasonable control, including but not limited to traffic incidents, adverse weather, strikes, or venue access restrictions.

We are not liable for any indirect, consequential, or economic losses arising from our services.

8. Client Responsibilities

You are responsible for:

• Providing accurate and complete information regarding the goods to be transported
• Ensuring goods are adequately packaged for transport
• Declaring the accurate value of goods where required
• Ensuring access and venue information provided is correct and up to date
• Notifying us promptly of any changes to bookings or requirements

9. Prohibited Goods

We do not accept for carriage any goods that are illegal, hazardous, perishable, or otherwise prohibited by law. We reserve the right to refuse, return, or dispose of any such goods at the client’s cost and risk.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of DCS Event Services or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these terms at any time. Updated terms will be posted on this page with a revised date. Your continued use of our services following any changes constitutes acceptance of the updated terms.

13. Contact